Virtual Phone Systems

The Benefits of a Virtual Phone System

A virtual phone system, also known as a hosted or PBX service, allows businesses to manage customer communications efficiently and professionally. These types of communication systems route calls made to a business’s 1-800, local or toll-free number to a designated cell phone or landline. Calls can also be routed to a voice mailbox with a professionally recorded custom greeting. Virtual phone systems offer business owners a wide range of benefits.   

Increased Customer Confidence

In today’s increasingly competitive and unsure economy, many consumers prefer to deal with established companies rather than independent, small businesses. A virtual phone systems increases customer confidence by giving even the smallest of businesses a professional, big-business feel. The impression that they’re dealing with a larger company or corporation makes many consumers feel more comfortable when contracting a business’s services or supplying personal or payment details. Many small business owners even report a growth in their client base after switching to these types of phone systems.

Reduced Communication Costs Compared to Traditional Phone Systems

Traditional hardware-based office phone systems cost thousands of dollars to install and often require extensive, on-going maintenance costs. With a virtual phone system, the business just pays a small monthly fee; no expensive equipment or extra phone lines are necessary. Along with the monthly fee, a reliable high-speed Internet connection and a landline or cell phone is all that’s required. Using a virtual phone system also costs much less than hiring an employee or team of employees to run a business’s communication system. There are a number of system providers offering a wide range of competitively priced service plans, so there’s one to suit virtually any business need or budget.