A Virtual Phone System was Much More Affordable than a Regular Office Phone System

Our newest business phone system technology has simplified the entire process and saved our business money at the same time. The virtual phone system has allowed all of our calls to be managed from one phone number. From that one number, callers hear a custom greeting and can reach any of our extensions. Each extension may be forwarded to any number anywhere at any time, and the number of extensions we may add is unlimited.

How it Works

When customers dialed our number connected to the virtual phone system they heard a greeting and then a list of extensions for different options such as sales, support, or directions. There was no limit to the number of extensions that could be used, and each one connected to a different employee. Calls were routed via extension numbers to home, office or cell phones. Faxes were sent via the virtual phone system, eliminating the need for a separate fax machine. Voice mails could be left and emails received in the form of picture attachments. All of these features were available to our business for one low price.

Saving Money
The simplicity of the virtual phone technology helped our small business realize savings right away. There was no need for the purchase or maintenance of expensive phone system hardware, no charge for separate business phone lines and no long distance charges in the continental U.S. The need for a separate fax line and a fax machine was eliminated, as faxes were able to be sent online. Our business cut phone costs significantly by using the virtual phone technology, and the system can be expanded as our business grows. Payment options include a choice of flat rate with unlimited minutes or usage-based plans when businesses expect low usage of the system.

Special Features

The virtual phone system provided unlimited call capacity originating from our single phone number. Callers were able to use the dial by name directory to reach the right employee and leave a voice mail for a return call later. Our employees were able to receive new message alerts when voice mails were left and they also received missed call notifications. There was even a newer feature that allowed employees to receive and read their voice mails in the form of emails. The technology includedthe ability to leave custom messages at each extension, provided hold music and a special after-hours mode.

Reliable Service

Each business phone number associated with the virtual phone system was protected by a high-level security system. Multiple sources of electrical power kept the system functioning in a power outage, and multiple inbound and outbound carriers have prevented downtime when our area has experienced a telecommunications collapse. Each component of the system had a backup feature, and all network points in the system were firewalled. Nothing was lacking in the system’s ability to provide consistently reliable service.

Why continue to pay the phone company hundreds or thousands of dollars each month? We have found the phone system of the future and it is here now. With virtual telephone technology we have saved money in phone bills and used that money to expand our business in other areas.

A Virtual Phone System Gives a Small Business a Professional Image

The virtual phone system is the smartest way for SME (small to medium) businesses to sound and functions like a large one. It gives your business the edge it needs to compete with other big organizations. In a small enterprise customers’ perception is crucial. If you seem too small, your customer will flock to a larger, more-reliable sounding competitor.
   
From the beginning of telecommunication system, large businesses have enjoyed the benefits of internal switchboards. Receptionists of big businesses direct the calls to the respective departments ensuring that there’s no lost call. Surveys have shown that 75% of new customers do not leave a voicemail. When they call they expect to speak to someone. Big businesses know that answering calls is important for their productive engagement. At the beginning of most business, finding and connecting with customers are easy but as the business grows the call volumes increases and service level tends to fall.

Good news for the big guys but what about the small and middle entrepreneurs? Virtual phone system is the smartest way for the small businesses to use the most advanced state-of-the-art technology and stay ahead in business.  Small businesses are immensely benefitted by the virtual phone system because it allows a flexible work schedule and are far from being expensive.

In the past, small businesses who want a professional look had to purchase a small business phone service or ‘PBX’. ‘PBX’ is the acronym for private branch exchange that connects the internal telephones of a private organization with a public switched telephone network. It allows the organization to have extension for their employees, fax machines, etc. But purchasing and installing a PBX was expensive and complicated.

With the advent of the virtual PBX or virtual phone system businesses have become easy and incredibly cost effective. Another important factor that has attributed to the successes of this technology is its simplicity. It gets easily incorporated to the administrative system of your business with minimal investment on installation and maintenance. This is a huge cost cut to the overall running cost of any business establishment.

There is hardly any operational cost for the virtual phone system. It does not require huge expenditure or manpower.  Hence, small businesses can easily benefit from this high end technology while maintaining its strict budget. Moreover, you can add and customize greetings and welcome note for your callers along with other features like call divert and call transfer.

Because customers like to interact with people, virtual phone system allows small businesses to have the same professional set-up that is generally reserved for big businesses. With this technology in place, clients’ calls are answered more quickly without the usual phone tag. This makes the business exchange more effective as it helps to resolve customer queries and issues faster. A virtual phone system is a great asset to businesses of any size.  It can make a big difference to your small business.