Use a Virtual Phone to Keep Your Personal Numbers out of the Public Eye
If you are charged with the task of running a business, then chances are that you understand the need to be available to your employees, clients and customers during certain times. With a virtual phone, you can do just that—without allowing anyone to see your private home or mobile telephone numbers.
Important Business Calls from Employees
Although it is certainly wise to allow certain business employees to have access to the business owner’s personal telephone numbers, this information should only be provided on a need-to-know basis. After all, many industries experience a high rate of employee turnover, and if every employee had the business owner’s telephone number, there would likely be issues with disgruntled ex-employees calling to express their displeasure. With a virtual phone, the business owner can program his or her personal telephone number into the system blindly; employees can still contact the owner when the need arises, but the actual telephone number is kept hidden from view.
Customer Complaints
Regardless of how effectively and efficiently a business is run, some customer complaints are to be expected. In most situations, it certainly pays to have a trained set of individuals standing by to handle the resolution of customer issues. As these calls are escalated, however, it may fall upon the business owner’s shoulders to handle the complaint. Thankfully, these callers can be transferred to any telephone number with a virtual phone, whether it is in-house or even the owner’s personal home or mobile number, without that number being revealed to the caller. This ensures that customer complaints are handled according to the business’s chain of command.
Returning Telephone Calls
A virtual phone also provides the business with plenty of effective voicemail services when calls simply cannot be answered right away; this may occur when calls come in after regular business hours or even when the call volume is high. Thankfully, business owners and even employees can return important telephone calls from their personal home or mobile telephones without revealing their numbers. This is because a virtual phone system allows employees to check their voicemail messages wherever they are and shows the business telephone number on the intended party’s caller ID instead of the personal telephone number.
Handling After-Hours Calls
Sometimes, a business is required to be available 24 hours a day, seven days a week. This is especially true if the business provides emergency services such as plumbing or the repair of electrical systems. In this case, the business will usually designate an on-call employee who is responsible for handling any incoming business calls after hours; a virtual phone can be programmed to send these calls to the designated caller automatically. This way, there is always someone available to handle those emergency telephone calls, but their privacy is never compromised.
Any business owner or employee who is scheduled with the task of answering the telephone or returning customer calls while away from the office likely understands the importance of keeping their personal telephone numbers private. With a virtual phone, there are plenty of services available to help businesses do just that.
If you are charged with the task of running a business, then chances are that you understand the need to be available to your employees, clients and customers during certain times. With a virtual phone, you can do just that—without allowing anyone to see your private home or mobile telephone numbers.
Important Business Calls from Employees
Although it is certainly wise to allow certain business employees to have access to the business owner’s personal telephone numbers, this information should only be provided on a need-to-know basis. After all, many industries experience a high rate of employee turnover, and if every employee had the business owner’s telephone number, there would likely be issues with disgruntled ex-employees calling to express their displeasure. With a virtual phone, the business owner can program his or her personal telephone number into the system blindly; employees can still contact the owner when the need arises, but the actual telephone number is kept hidden from view.
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Regardless of how effectively and efficiently a business is run, some customer complaints are to be expected. In most situations, it certainly pays to have a trained set of individuals standing by to handle the resolution of customer issues. As these calls are escalated, however, it may fall upon the business owner’s shoulders to handle the complaint. Thankfully, these callers can be transferred to any telephone number with a virtual phone, whether it is in-house or even the owner’s personal home or mobile number, without that number being revealed to the caller. This ensures that customer complaints are handled according to the business’s chain of command.
Returning Telephone Calls
A virtual phone also provides the business with plenty of effective voicemail services when calls simply cannot be answered right away; this may occur when calls come in after regular business hours or even when the call volume is high. Thankfully, business owners and even employees can return important telephone calls from their personal home or mobile telephones without revealing their numbers. This is because a virtual phone system allows employees to check their voicemail messages wherever they are and shows the business telephone number on the intended party’s caller ID instead of the personal telephone number.
Handling After-Hours Calls
Sometimes, a business is required to be available 24 hours a day, seven days a week. This is especially true if the business provides emergency services such as plumbing or the repair of electrical systems. In this case, the business will usually designate an on-call employee who is responsible for handling any incoming business calls after hours; a virtual phone can be programmed to send these calls to the designated caller automatically. This way, there is always someone available to handle those emergency telephone calls, but their privacy is never compromised.
Any business owner or employee who is scheduled with the task of answering the telephone or returning customer calls while away from the office likely understands the importance of keeping their personal telephone numbers private. With a virtual phone, there are plenty of services available to help businesses do just that.
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