Use a Virtual Phone System for Better Customer Service
As any business owner knows, there are two primary concerns for running a successful company: offering a great product or service and providing the best customer service possible. When a standard telephone system becomes too cumbersome to manage, a virtual phone system is a wonderful alternative.
Personalized Attention
Regardless of how a business is run, nothing compares to the level of personalized attention consumers receive when they place a telephone call for customer care. Even if the business itself is almost completely internet-based, consumers will still run into issues that are best resolved with a simple conversation. When a business is using a standard copper-wire landline system, consumers are likely to hear busy signals or lose connection during transfers, adding to the frustration they are already feeling. With a virtual phone system, however, these consumers’ calls are answered each and every time before being transferred to party who is best equipped to handle their requests.
Call Forwarding
With a traditional telephone system, callers who require the services of a particular department may be out of luck if it is after business hours, if the employee is on lunch break or even if that employee is on vacation. This can be negated with the use of virtual phone systems; employees can choose to forward their important telephone calls to their home telephones or even their mobile phones with just a few clicks of the mouse. When an employee goes on vacation, their line can easily be forwarded to another member of the team in order to ensure that any issues that may arise are handled quickly and efficiently, even in that employee’s absence.
Voicemail Notification and Management
Regardless of the convenience provided by any telephone system, some callers will inevitably find themselves leaving messages for their intended party. While this may be troublesome for companies that are still using standard landline service, those that use a virtual phone system have the added convenience of voicemail notifications by email, SMS text message or even an email alert. This way, employees can easily manage their voicemails from the convenience of their computer desktop and return these calls with ease. In fact, some services even provide voicemail transcription services that allow employees to read their voicemail messages without ever picking up the telephone.
After-Hours Care
Another benefit that comes from adopting a virtual phone system is the ability to forward all calls into a business to an after-hours care telephone number. This number may belong to a designated on-call employee or even a paid answering service that specializes in handling emergency telephone calls. In certain businesses, especially those that deal with product repair—heating and cooling or plumbing, for example—customer emergencies will not wait until the next business day for repair. With a virtual telephone system and a straightforward plan, consumer issues can easily be resolved 24 hours a day, 7 days a week.
When business owners are concerned with the level of care they are providing to their valued clients and customers, it may be time to consider switching telephone service providers. Making the switch from standard telephone service to a virtual phone system is quick, affordable and beneficial for everyone involved.
As any business owner knows, there are two primary concerns for running a successful company: offering a great product or service and providing the best customer service possible. When a standard telephone system becomes too cumbersome to manage, a virtual phone system is a wonderful alternative.
Personalized Attention
Regardless of how a business is run, nothing compares to the level of personalized attention consumers receive when they place a telephone call for customer care. Even if the business itself is almost completely internet-based, consumers will still run into issues that are best resolved with a simple conversation. When a business is using a standard copper-wire landline system, consumers are likely to hear busy signals or lose connection during transfers, adding to the frustration they are already feeling. With a virtual phone system, however, these consumers’ calls are answered each and every time before being transferred to party who is best equipped to handle their requests.
Call Forwarding
With a traditional telephone system, callers who require the services of a particular department may be out of luck if it is after business hours, if the employee is on lunch break or even if that employee is on vacation. This can be negated with the use of virtual phone systems; employees can choose to forward their important telephone calls to their home telephones or even their mobile phones with just a few clicks of the mouse. When an employee goes on vacation, their line can easily be forwarded to another member of the team in order to ensure that any issues that may arise are handled quickly and efficiently, even in that employee’s absence.
Voicemail Notification and Management
Regardless of the convenience provided by any telephone system, some callers will inevitably find themselves leaving messages for their intended party. While this may be troublesome for companies that are still using standard landline service, those that use a virtual phone system have the added convenience of voicemail notifications by email, SMS text message or even an email alert. This way, employees can easily manage their voicemails from the convenience of their computer desktop and return these calls with ease. In fact, some services even provide voicemail transcription services that allow employees to read their voicemail messages without ever picking up the telephone.
After-Hours Care
Another benefit that comes from adopting a virtual phone system is the ability to forward all calls into a business to an after-hours care telephone number. This number may belong to a designated on-call employee or even a paid answering service that specializes in handling emergency telephone calls. In certain businesses, especially those that deal with product repair—heating and cooling or plumbing, for example—customer emergencies will not wait until the next business day for repair. With a virtual telephone system and a straightforward plan, consumer issues can easily be resolved 24 hours a day, 7 days a week.
When business owners are concerned with the level of care they are providing to their valued clients and customers, it may be time to consider switching telephone service providers. Making the switch from standard telephone service to a virtual phone system is quick, affordable and beneficial for everyone involved.
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