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Wednesday, October 17, 2012

Consolidating Multiple Telephone Numbers Into One With a Virtual Phone System

If you are still using standard landline service as your small business communications platform, you likely understand the complications that can arise from having multiple phone numbers within the company. A virtual phone system is a great way to consolidate all of these numbers and make things easier for yourself, your employees and your customers.

Single Number Publishing

Publishing a single number is much easier for you and your customers than publishing multiple telephone numbers for multiple purposes. As an example, rather than having separate telephone numbers for your main line, each employee and your fax machine, a virtual phone system will allow you to consolidate all of these numbers into one. This way, when a customer needs to contact your business for any reason, they only need to use a single number for any purpose imaginable. This reduces customer frustration and helps your business remain organized, even on the extremely busy days.

Receiving Faxes
It is possible for individual employees to receive their personal faxes, even when the main fax number is shared. This is because of the unique fax-via-internet service provided by the virtual phone system. Consumers can enter the telephone number into their standard or virtual fax machines as always, and by placing the recipient’s name in the proper field, this will ensure that the intended party receives the fax in his or her inbox. Customers and business associates will not have to remember, look up or ask for a separate fax number whenever they need to send you documents. This is a time-saver that will be well-appreciated by everyone involved.

Placing and Receiving Calls
With a standard landline service and a single telephone number, it is impossible to place or receive calls while a fax is being sent or received. Thanks to the technology provided by a virtual phone system, this is no longer the case. Calls and faxes are handled over the internet and share the same bandwidth, so it is indeed possible for multiple employees to be on voice calls while sending and receiving faxes at the same time. All of the calls are crystal-clear and professionally handled, while faxes come and go without delay—no paper jams, no running out of toner, and no lost documents. Everything is delivered electronically via a single telephone number.

Forwarding Calls
The great thing about consolidating multiple telephone numbers into one with the help of a virtual phone system is that it makes call forwarding much simpler, particularly if you are using an after-hours answering service or an on-call employee. Instead of taking the time to forward each telephone number to the service or the chosen employee, all you have to do is forward a single telephone number to the mobile or landline telephone number of your choice. Since the caller has no way to find out the actual number of the terminating device, personal telephone numbers remain private and all calls are handled efficiently.

There are multiple benefits associated with consolidating multiple telephone numbers into one with the use of a virtual phone system. Being able to make and receive calls while sending faxes and even forwarding calls with ease is certainly worth the small amount of effort it takes to make the switch.

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