Thursday, May 30, 2013

A Virtual Phone Service Can Give a Small Business Greater Reach

Large businesses usually use a phone system to connect with their customers as well as employees. Small businesses can also use a phone system to function like one of those big guys. Small entrepreneurs can benefit from a virtual phone service that practically mimics the set-up of big businesses. A virtual telephone actually makes a big difference to a small business. It is one of the deciding factors for differentiating between getting clients and retaining clients.

Professionalism Using Technology

Most people prefer to talk to an actual person before they pay money for a particular product or service and a virtual phone service allows a small business to enjoy the same professional set-up, which is generally reserved for big businesses. One of the major advantages for using a virtual phone system is the fact that it allows its users to work from any location and receive voice messages and even faxes online. This advanced technology, even allows answering calls when you are on the go and out of the office.

Find the Right Service Provider

A virtual phone service allows answering calls promptly. Customers are answered using professional greetings and are quickly connected to the right person or department. A virtual phone system is an asset for businesses of any size. It expedites and resolves customer’s issues and needs faster. While there are many virtual phone service providers, finding the one who offers the best features is most important for a small business.

The Ideal Pair

Once you have decided to use a virtual phone system, it is important to find a provider who can help you not only with a virtual phone service, but also with other services including toll free number service.  These two, a virtual phone and a toll free number, in fact go hand in hand. One complements the other.  You can use a toll free number to create multiple extensions, advertise your business and attract more sales.

When a customer dials your toll free number, he is professionally greeted by the auto attendant, the auto attendant forwards the call (either to the right person or to the voicemail box) and the caller can leave a voicemail if the right person is not available to answer the call. Every voicemail box subscriber is properly notified thereby reducing chances of lost business opportunities.

Exploring the Benefits of a Toll Free Number

A toll free number is especially important for the marketing and promotional activity of a business. Research has shown that these numbers are highly successful in generating customer response. First, because they do not charge their caller and second these numbers make a business look more credible and trustworthy. Credibility is the most important thing necessary for the success of a small business and a toll free number can help in achieving it easily.

Fax on Demand

This is another incredible feature of a virtual phone service. It allows users to use their virtual phone for faxing. It does not need a fax machine, a telephone connection or a scanner and paper. Faxes are sent via an online interface. Fax on demand is more cost effective, faster and smarter than traditional faxing.

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