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Wednesday, December 26, 2012

A Virtual Phone System Should be in your 2013 Business Plan

If you are looking to save money on your communications system, provide even better customer service and make your business more productive all around, then a virtual phone system should be a part of your business plan for 2013. There is no better time to make your business a more profitable endeavor—and please your employees and customers alike.

Less Expensive
Saving money is likely at the top of your business agenda, so instead of cutting corners to save a few pennies here and there, getting a virtual phone system may be the best decision you could possibly make. There are no expensive telephone jacks to install nor is there any equipment to buy, and the monthly bills are likely only a fraction of the cost you are used to paying. With additional features such as the ability to send and receive fax online, you can also save precious money on office supplies like paper and toner. Access to toll free numbers as part of a virtual system is also cheaper and better for your business overall.

More Features
While the ability to make and receive telephone calls is imperative to the success of any business, a virtual phone system provides features that simply cannot be duplicated by any other means. These include auto attendants, the ability to forward calls in and out of the office, informational hotlines that provide a host of benefits to you and your customers, the ability to manage your entire system through a back office web interface and much, much more. These features make running a business much simpler and easier, and with a virtual system, they are all found in an affordably priced package.

Better Customer Service
With the use of features like auto attendants and informational hotlines, you can provide a customer service experience that goes above and beyond the expected. Auto attendant answer each and every call with a friendly and courteous tone, giving customers the ability to select the best employee or department to handle their question or issue. For those who simply want information, an informational hotline can be an invaluable tool. You can simply record information about the products and services you offer—or about your business in general—that consumers can access via telephone 24 hours a day, seven days a week. This saves you time and allows your customers to get the information they want when they want it.

Even More Flexibility
With the ability to forward calls within the office or even outside of the office to mobile phones and landlines, you and your employees are never out of reach. Multiple extensions create the ability for each employee to enjoy his or her own extension, but with the ability to forward calls, they can be available even when they are out in the field, at home or otherwise on the go. Forwarding calls is simple thanks to the back office web interface that is part of a virtual phone system, and with a few clicks of the mouse, everything is easily set up.

A virtual phone system is affordable, provides a host of benefits, and just makes things easier for you and your employees. If success is your 2013 resolution, look no further than a virtual system to make it a real possibility.

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